Current Employment Status:
Hired Part Time on Mar 24, 2026

Mary

Virtual Assistant

65 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $9.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 9th, 2017

Profile Description

Customer Success Manager | Team Lead | Operations & Quality SpecialistDriving Operational Excellence & Client Satisfaction through Data-Driven Leadership

I am a Customer Success and Operations Leader with over 8 years of experience building high-performing remote teams and optimizing service delivery. My career is built on a foundation of operational excellence, from managing complex email delivery systems to leading quality assurance initiatives that directly impact client retention.

Throughout my career, I have focused on:

Building & Leading Teams: Managing remote operations with a focus on coaching, performance monitoring, and professional development.

Quality & Calibration: Standardizing service quality through rigorous evaluations and calibration sessions.

Process Optimization: Identifying root causes of friction and designing workflows that improve both agent efficiency and customer satisfaction.


I thrive at the intersection of problem-solving and people management. Whether I am acting as an escalation point for high-stakes client inquiries or training new hires on intricate workflows, my goal is always to align team performance with broader business objectives.

Top Skills

Customer Support » Phone Support

Other Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

Marketing » Content Creation » eBook Writing

Marketing » Content Creation » Proofreading

Customer Support

Customer Support » Social Media Moderation

Customer Support » Content Management

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
36
Gender
Female
Website
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Address
City of Caloocan, Metro Manila
Tests Taken
IQ
Score:  101
DISC
Dominance: 36
Influence: 9
Steadiness: 36
Compliance: 18
English
C1(Advanced)
Government ID
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