Alpha

Experienced Customer Service Representative | Voice & Chat Support Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

April 15th, 2026

Profile Description

I am a results-driven Customer Service Representative with [Number] years of experience in the BPO industry, specializing in delivering top-tier support for international clients. I am highly skilled in turning frustrated callers into loyal customers by combining structural problem-solving with empathy.Core Channels & Expertise:Voice Support: Inbound customer service, technical troubleshooting, and billing inquiries.Digital Support: Live chat assistance, email ticketing management, and social media moderation.Back Office: Data entry, CRM updating, and processing cancellations or refunds.Tools & Platforms I Use:CRM & Helpdesks: [e.g., Zendesk, Freshdesk, Salesforce]Communication: [e.g., Slack, Skype, Zoom, RingCentral]E-Commerce / Operations: [e.g., Shopify, Amazon Seller Central, G Suite]I am fully equipped with a reliable home office setup, noise-canceling hardware, and a high-speed internet backup. I am fully flexible to work during US, UK, or Australian business hours. Let's jump on a call to discuss how I can elevate your brand's customer experience!

Top Skills

E-Commerce » Logistics Management

Experience: 1 - 2 years

E-Commerce » Shopify

Experience: 1 - 2 years

Expert in managing back-end Shopify store operations, processing order fulfillments, tracking delayed shipments, and handling returns or exchanges. Skilled in using dropshipping apps like DSers, updating product listings, managing inventory counts, and resolving customer inquiries using Zendesk to protect store ratings and maximize repeat sales.

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Marketing » CRM » HubSpot CRM

Experience: Less than 6 months

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 104: DISC
Dominance: 36%
Influence: 7%
Steadiness: 28%
Compliance: 29%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”