Sales and Technical Support Supervisor | OB Lead Generation

Overview

Looking for part-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 30th, 2024 (27 days ago)

Member Since

July 8th, 2017

Profile Description

1. Generate leads related to campaign
2. Appointment setting with the client for further discussion of the marketing opportunities
3. Mentoring and providing feedback to the agent real time to empower him as he takes in calls.
4. Does the MBR and daily call review with the client wherein performance is being discussed and actions plans are being set.
5. Mastery on cold calling, appointment settings and lead generation
6. Knowledgeable on Salesforce, Microsoft Dynamics, Vici Dialer,Upgrade to see actual info and Google Documents, Spreadsheets and Presentation.
7. Advanced Excel skill and knowledgeable about different formulas that can help the business on analyzing data.
Upgrade to see actual infotes, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics.
9.Analyzes call statistics to ensure performance and quality standards are met.
Upgrade to see actual infoes worker issues or submits unsettled issues to the HR Department for appropriate action.
Upgrade to see actual infos supervisor calls and oversees escalation queue.
Upgrade to see actual infors live or recorded calls and identifies performance gaps. Coaches employees for performance improvement, resolves day-to-day issues and problems, provides technical leadership, and answers questions accurately and professionally.
Upgrade to see actual info new employees to ensure professional, performance and quality standards are met.
Upgrade to see actual infots meetings to ensure accurate and timely communication of client and campaign issues to and from the team.
Upgrade to see actual infos and submits all required reports and staffing requests, and maintains transaction reports and attendance/time records.
Upgrade to see actual infors performance reviews of team members, conducts disciplinary interview/counseling, and completes and files all necessary HR documentation.
Upgrade to see actual infoipates in client quality calibration sessions.