Remote Operations Specialist

Customer support across chat, email, phone, and Zoom Strong written and verbal communication Client onboarding and retention Handling high volume inquiries while staying personable Conflict resolution and de-escalation Translating complex information into clear, client-friendly language

Scheduling and service coordination across multiple stakeholders Managing day to day operations in fast paced environments Vendor and maintenance coordination End to end customer journey management Document control and record keeping Leasing and property coordination support

Resolving issues quickly with minimal escalation Identifying inefficiencies and improving processes Maintaining fast response times under pressure Strong judgment in handling sensitive situations Balancing multiple priorities and deadlines

Highly skilled in CRM and workflow tools such as Hostaway, Guesty, Breezeway, Slack, and Google Workspace, ensuring organized tracking of guest interactions, task management, and operational efficiency. Experienced in handling guest inquiries, resolving issues promptly, and managing damage claims with proper documentation to maintain high guest satisfaction and platform ratings. Strong background in administrative support, lead handling, and client relationship management, with the ability to streamline processes, maintain accurate records, and support team operations in fast-paced environments. Known for being detail-oriented, proactive, and reliable in delivering consistent, high-quality results.