Executive Operations Manager

Oversee end-to-end management of assigned sub-content sets, including people and client engagement. Manage KPIs, SLAs, and capacity across multiple global locations. Lead operational strategy for financial market data powering global digital platforms. Introduce automation frameworks to enhance scalability and eliminate manual workload. Partnered with engineering and product teams to modernize workflows. Ensure quality, efficiency, and productivity across all processes.

Introduce automation frameworks to enhance scalability and eliminate manual workload. Partnered with engineering and product teams to modernize workflows.

Provide leadership to a team, conduct performance management, staff development, succession planning, coaching and communication. Motivate, support and develop staff to enhance and maintain the ability to adapt to the changing requirements of a continuously evolving business environment. Work with Production and Project managers to ensure high-quality, cost effective sources, and regular reviews. Appropriate use of audits, reviews, statistics and analysis to monitor and manage work and staff. Recommend actions to manager to enhance productivity and quality standards.

Alert internal and external clients when data issues are identified. Ensure awareness of customer views on data and recommend improvements/escalate problem as needed. Resolving customers complaints and escalations and ensuring that resolutions are provided on priority. Achieve timely resolution of customer queries, performance targets, and client escalations.

Appropriate use of audits, reviews, statistics and analysis to monitor and manage work and staff. Performs extensive analysis of financial statements presented in the annual report of various publicly traded companies from different industry sectors. Assists in the analysis of quality metrics and identification of quality drivers. Performs quality checks on relevant products to discern content quality from a client’s perspective.

Ensure that priority and non-priority mails are sorted out. Implemented an organized email filing system for easier tracking and follow-ups. Maintained organized email folders to streamline communication and workflow. Handled sensitive data securely while maintaining confidentiality. Ensured timely follow-ups to support smooth operations and communication.

Managed stakeholder inquiries, updates, and escalations professionally to ensure client satisfaction. Maintained strong stakeholder relationships through effective communication and timely coordination. Collaborated with internal teams and external stakeholders to support operational objectives and project deliverables.

Responsible for the quality of work produced by the assigned research analysts. Performs extensive analysis of financial statements presented in the annual report of various publicly traded companies from different industry sectors. Assists in the analysis of quality metrics and identification of quality drivers. Performs quality checks on relevant products to discern content quality from a client’s perspective.

Strong background in coordinating multiple meetings while maintaining an organized weekly schedule. Ensured efficient calendar management through strategic planning and prioritization.