Customer Service Representative | Escalation, Sales & Retention and Leadership |

Communication Excellence: Skilled in handling high‑volume calls (inbound and outbound), Live chats, emails and back office works with clarity and professionalism. You actively listen, probe for details, and deliver solutions that build trust and satisfaction. Problem Solving & Retention: Experienced in resolving billing, delivery, and technical issues quickly. You excel at saving at‑risk accounts by offering tailored solutions and managing escalations effectively. Leadership & Coaching: Recognized as a Saves Coach Champion and Validator, you mentored agents, validated performance, and ensured compliance. As a backup Team Manager, you led 13–15 agents, strengthening team efficiency and adaptability. Multichannel Expertise: Proficient with platforms like LivePerson, Zendesk, Verint, Airtable, Salesforce, Zenoti, GHL and Hot Prospector showing adaptability to diverse customer service technologies. Soft Skills: Strong in active listening, empathy, time management, and attention to detail. You balance professionalism with a friendly tone, making customers feel valued. Organizational Strengths: Skilled in managing tasks under pressure, coordinating schedules, and maintaining accuracy in fast‑paced environments. Sales & Engagement: Able to nurture leads, handle objections, and apply persuasive communication techniques to retain and grow customer relationships.

Communication Excellence: Skilled in handling high‑volume calls (inbound and outbound), Live chats, emails and back office works with clarity and professionalism. You actively listen, probe for details, and deliver solutions that build trust and satisfaction. Problem Solving & Retention: Experienced in resolving billing, delivery, and technical issues quickly. You excel at saving at‑risk accounts by offering tailored solutions and managing escalations effectively. Leadership & Coaching: Recognized as a Saves Coach Champion and Validator, you mentored agents, validated performance, and ensured compliance. As a backup Team Manager, you led 13–15 agents, strengthening team efficiency and adaptability. Multichannel Expertise: Proficient with platforms like LivePerson, Zendesk, Verint, Airtable, Salesforce, Zenoti, GHL and Hot Prospector showing adaptability to diverse customer service technologies. Soft Skills: Strong in active listening, empathy, time management, and attention to detail. You balance professionalism with a friendly tone, making customers feel valued. Organizational Strengths: Skilled in managing tasks under pressure, coordinating schedules, and maintaining accuracy in fast‑paced environments. Sales & Engagement: Able to nurture leads, handle objections, and apply persuasive communication techniques to retain and grow customer relationships.

Communication Excellence: Skilled in handling high‑volume calls (inbound and outbound), Live chats, emails and back office works with clarity and professionalism. You actively listen, probe for details, and deliver solutions that build trust and satisfaction. Problem Solving & Retention: Experienced in resolving billing, delivery, and technical issues quickly. You excel at saving at‑risk accounts by offering tailored solutions and managing escalations effectively. Leadership & Coaching: Recognized as a Saves Coach Champion and Validator, you mentored agents, validated performance, and ensured compliance. As a backup Team Manager, you led 13–15 agents, strengthening team efficiency and adaptability. Multichannel Expertise: Proficient with platforms like LivePerson, Zendesk, Verint, Airtable, Salesforce, Zenoti, GHL and Hot Prospector showing adaptability to diverse customer service technologies. Soft Skills: Strong in active listening, empathy, time management, and attention to detail. You balance professionalism with a friendly tone, making customers feel valued. Organizational Strengths: Skilled in managing tasks under pressure, coordinating schedules, and maintaining accuracy in fast‑paced environments. Sales & Engagement: Able to nurture leads, handle objections, and apply persuasive communication techniques to retain and grow customer relationships.