Customer Support | Virtual Assistant | 6+ Years BPO Experience

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 6th, 2026 (2 days ago)

Member Since

April 11th, 2026

Profile Description

Hi! I’m Mary Ann

Results-driven Virtual Assistant with 6+ years of experience in customer service, technical support, chat support, and administrative assistance. I specialize in handling customer inquiries, CRM management, email and chat support, scheduling, data entry, and lead generation.

I have experience working in a fast-paced BPO environment, managing high volumes of customer interactions while ensuring accurate documentation using CRM systems. I am skilled in explaining complex billing and technical issues in a simple and professional manner, resolving account-related concerns efficiently, and delivering consistent customer support.

I am now transitioning into remote Virtual Assistant work, where I can apply my customer service background, communication skills, and administrative experience to support business operations and improve customer satisfaction.

I am highly trainable, a fast learner, and proactive in learning new tools and systems. I adapt quickly to new processes and take initiative to ensure I deliver reliable and high-quality support in any role I take on.

What I Can Help You With

• Customer Support (Email & Chat)
• Administrative Support & Virtual Assistance
• Calendar & Email Management
• Data Entry & CRM Management
• Appointment Setting & Follow-ups
• Lead Generation & Outreach
• Basic Canva Design
• General VA Tasks

Tools & Systems

• Communication: Slack, Zoom, Microsoft Teams, ---------- , WhatsApp
• Productivity: Google Workspace, Microsoft Office
• Task Management: Trello, Asana, Notion (willing to learn)
• Customer Support Tools: Zendesk (and similar platforms)
• File Management: Google Drive, Dropbox
• Design Tools: Canva, Meta Business Suite

Why Hire Me?

Because I don’t just complete tasks—I help make your operations smoother and more organized.

• Reliable and consistent
• Fast learner and highly adaptable
• Strong communication skills
• Organized and detail-oriented
• Calm and efficient under pressure

I take ownership of my work and always aim to deliver high-quality results on time.

If you’re looking for a dependable Virtual Assistant who can support multiple areas of your business, I’d be happy to work with you.

Ready to be your VA! Let’s work together.