Runs & analyzes daily, weekly, monthly and annual quality reports and Qfiniti reports for
the department. These high-level dashboards are being forwarded to our Shareholders
and management.
Uses tools/platforms like Excel (Power Query for automation, PivotTable, Charting,
Conditional Formatting, Data Cleaning/Validation, Sorting/Filtering, Formulas),
Sharepoint, Qfiniti (recording tool used by my previous company), SQL and Power BI
Collaborates with other Departments thru meeting, trainings and mentorship programs
Administers routine maintenance of Qfiniti (call recording tool used by UHG).
Resolves Call recording issues (Qfiniti Troubleshooting)
Identifies errors by auditors, fixes, provides coaching, and re-runs reports
Updates and maintains Quality SharePoint.
Designs/Creates/Manages SharePoint (all administrative / creation functions).
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.