Project Manager | Admin and Customer Support Specialist | Video Editor

Experienced in handling billing support tasks including invoice processing, payment tracking, record management, and resolving billing inquiries to ensure accurate and timely financial documentation.

Project Manager specializing in solar energy projects with 150+ end-to-end deliveries. Skilled in project lifecycle management, workflow optimization, scheduling, and cross-functional coordination. Proven ability to ensure timely execution, compliance, quality control, and effective stakeholder communication across multiple concurrent projects.

Experienced in managing client interactions, maintaining CRM records, handling inquiries, and ensuring consistent communication to improve customer satisfaction and retention.

Skilled in organizing and streamlining video editing workflows through Trello, managing tasks, tracking project progress, and coordinating revisions to meet deadlines and quality standards.

Managed end-to-end video editing workflows using Adobe Premiere Pro, including footage organization, timeline editing, color grading, sound design, and final export. Collaborated with teams to implement revisions, meet deadlines, and ensure consistent output quality across multiple projects.

Customer Support Specialist skilled in scheduling solar project appointments, coordinating site visits, client bookings, and installer calendars. Proficient in CRM tools and calendar management, ensuring accurate scheduling, reduced conflicts, and efficient project coordination.

Manages calendars, schedules meetings, and resolves conflicts to optimize time, ensure availability, and meet deadlines.

Creates high-CTR thumbnails and mobile-first graphics for YouTube Shorts, optimizing visuals for engagement, branding, and retention.

Manages 100+ inbound and outbound healthcare calls daily, addressing patient inquiries, appointment scheduling, billing support, and care coordination.

Manages accounts receivable and billing processes, including invoice generation, payment tracking, collections follow-up, and record reconciliation to ensure accurate financial reporting and timely cash flow.