Hi, I’m Wilma, a highly motivated and detail-oriented General Virtual Assistant specializing in Administrative Support, Bookkeeping, Customer Service, and Data Management.
While I am new to the Virtual Assistant industry, I bring 5 years of strong customer service experience in fast-paced environments where accuracy, organization, and efficiency are essential. This experience has trained me to handle tasks with precision, manage multiple responsibilities, meet deadlines, and maintain professionalism at all times.
I have developed strong skills in handling customer inquiries, organizing and managing data, and supporting daily administrative operations. I am also a Xero Certified Associate – Level 1, with hands-on experience in basic bookkeeping tasks such as invoicing, expense tracking, and financial data entry.
I am a fast learner, highly adaptable, and committed to continuous growth. I take pride in being dependable, organized, and easy to work with — someone you can trust to support your business and help streamline your operations.
Experience: 5 - 10 years
- Processed 80–120+ daily transactions including loan applications, refunds, and account verification with accurate record-keeping - Responded to 30–50+ daily client inquiries, providing status updates and resolving issues efficiently - Verified 50+ weekly employer remittances, computed penalties, and supported reconciliation processes - Consolidated and validated 100+ member records across branches, ensuring data accuracy and completeness - Maintained 98–100�curacy in financial data processing and documentation - Reduced turnaround time by 20–30% through efficient validation and workflow improvements
Experience: Less than 6 months
Xero Bookkeeping Experience (Training & Certification-Based) - Completed bookkeeping training using Xero accounting software, focusing on basic financial recording, transaction processing, and account organization. - Practiced encoding of financial data, categorization of transactions, and maintaining accurate bookkeeping records in a simulated accounting environment. - Created an invoice dashboard to organize and monitor sample billing transactions for improved tracking and reporting. - Developed an income and expense tracker to simulate financial monitoring, categorize transactions, and support basic financial analysis. - Applied bookkeeping principles such as proper classification of expenses and recording of income using structured templates and accounting tools. - Earned Xero Certified Associate – Level 1 certification. - Strengthened foundational bookkeeping skills through hands-on practice in financial tracking, reporting, and data organization.
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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