ECommerce Operations VA | CRM & Email Marketing Specialist | Executive Support

I build and schedule weekly Mailchimp campaigns from start to finish — audience segmentation, campaign setup, asset coordination, discount code verification, performance tracking, and troubleshooting workflows independently.

I manage Shopify backend operations daily — product listings, variants, pricing, collections, SEO metadata, promo code creation and verification, order tracking, fulfillment monitoring, and subscription management via Seal Subscriptions.

I pay close attention to detail and make sure tasks are completed accurately and on time. Whether it’s scheduling content, updating product information, or organizing files, I focus on maintaining clean, organized, and error-free work.

Experienced in managing and growing brand presence on Facebook and Instagram. I handle everything from content planning and scheduling to community engagement. I focus on maintaining a consistent brand aesthetic that attracts premium customers.

Experienced in handling customer inquiries through email, social media, and online messaging platforms with professionalism, empathy, and attention to detail. Skilled in responding to customer concerns, order updates, product questions, and support requests while maintaining a positive customer experience. Able to communicate clearly, resolve issues calmly, and provide organized follow-up support in remote work environments.

Proficient in managing large-scale business datasets with 100?curacy. I don't just input data—I ensure it is clean, categorized, and audit-ready. Whether it's updating Shopify product catalogues, reconciling financial spreadsheets, or maintaining customer databases, I utilize structured systems to turn raw data into organized business intelligence. I focus on speed, data consistency, and workflow optimization to ensure your team always has reliable information at their fingertips.

I act as an operations partner, not just an assistant. I specialize in building and streamlining business workflows using the Google Workspace ecosystem. From automating order tracking via Google Sheets/Forms to managing secure file architecture in Google Drive, I create systems that reduce manual workload. I ensure your business runs like a clock, with data always organized and easily accessible

Inbound Marketing & Business Growth Inbound Methodology: Expert at attracting, engaging, and delighting customers by providing value at every stage of the buyer’s journey. Flywheel Strategy: Skilled in identifying and removing business friction to increase momentum and drive sustainable growth through customer satisfaction. Buyer Persona & Journey Mapping: Capable of creating detailed ideal customer profiles and tailoring marketing strategies for the Awareness, Consideration, and Decision stages. Jobs Theory (JTBD): Proficient in analyzing customer motivations across functional, social, and emotional dimensions to improve product positioning.

Experienced in creating engaging content for Facebook, Instagram, TikTok, and short-form video platforms. Skilled in using Canva and CapCut to create Reels, promotional graphics, captions, and branded social media content that matches a business’s style and audience. I also help maintain consistent posting schedules, audience engagement, and organized content workflows to support brand growth and visibility online.

Certified B2 Upper Intermediate English proficiency. I can write professional, error-free captions and engage in clear, effective communication with international clients and customers via email or chat.

Experienced in researching trending and in-demand products for e-commerce businesses. I focus on finding products with strong market potential while ensuring product information, pricing, descriptions, and supplier details are organized and accurate. I also assist with product listing optimization, basic competitor research, and maintaining clean and searchable product catalogs.

Data Management & Lead Generation Real Estate Data Operations: Specialized in managing large datasets, property listing organization, and market research for real estate firms. Lead Generation & Research: Experienced in sourcing and verifying high-quality B2B/B2C leads and conducting influencer research tests. PII Safeguarding & Data Privacy: Trained in identifying and protecting Personally Identifiable Information (PII) to ensure organizational data compliance.

I don't just process data; I manage business information with high-level accuracy. With a professional background in high-precision transcription, I apply the same rigorous attention to detail to your CRM, spreadsheets, and database management. I ensure your business records are clean, organized, and error-free, allowing you to make decisions based on reliable data.

Comfortable using AI tools such as ChatGPT and Gemini to assist with content ideas, caption writing, research, and workflow organization. I use AI tools to improve productivity while maintaining quality and consistency in my work.

Leveraging AI to automate repetitive tasks such as lead generation research and data organization in Google Sheets. I specialize in using AI-driven workflows to qualify leads faster and maintain high-accuracy databases, ensuring a more efficient and scalable business operation.