Customer Service Expert and Virtual Assistant

I worked 13 years in customer service supporting calls, chat, emails, Google play console, and social media engagements.

I handled an average of 60 inbound calls daily for a debit card service provider that was based in the US, consistently ensuring swift issue resolution and upholding a commendable customer satisfaction rating. This is on top of supervisory or escalated calls received daily.

I handled calls for clients based in the US and taught English online to Chinese and Russian students. Additionally, I worked part-time as a blog editor and proofreader for various websites. I have a C2 English language proficiency score and passed the Berlitz test.

I would make outbound calls to existing clients who have not placed orders for several months, persuading them to make a purchase and gathering potential reasons for their inactivity.

I supported emails for a local fuel company for 5 years processing orders, and handling complaints and inquiries. I'd collect essential information from potential customers and facilitate their connection with a Sales Specialist for further assistance.

I would consistently update customer records, including contact information, order details, and records of complaints and their resolutions. My attention to detail allows me to provide valuable insights to the Customer Excellence team in the Brand and Marketing Group, assisting in shaping future marketing offers and promotions.

I am proficient in managing email correspondence, ensuring timely responses and effective organization of messages.

I excel in providing comprehensive support, managing calendars, organizing meetings, handling correspondence, and ensuring seamless operations. My attention to detail, exceptional communication skills, and ability to prioritize tasks make me a valuable asset in any administrative role.