Roshelle
E-COMMERCE OPERATIONS | CUSTOMER SUPPORT | PAYPAL, DISPUTES & CHARGEBACK MANAGEM
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $14.90/hour ($2,880.00/month)
Bachelors degree
Last Active
July 4th, 2026 (5 days ago)
Member Since
April 3rd, 2026
Profile Description
E-COMMERCE OPERATIONS | CUSTOMER SUPPORT | CHARGEBACK & DISPUTE MANAGEMENT | INFLUENCER MARKETING | TEAM LEADERSHIP | 20+ YEARS OF EXPERIENCE
With over 20 years of customer service experience and 14+ years working remotely, I help e-commerce businesses deliver exceptional customer experiences while improving the systems behind the scenes.
I've worked with startups, fast-growing brands, and established companies across the US, UK, Canada, Australia, Europe, and Asia. My experience spans health and wellness, beauty, skincare, fashion, pet products, crowdfunding, SaaS, and digital education.
BRANDS I'VE SUPPORTED
Some of the brands and companies I've supported include BANISH, TRIANGL, Pepper + Vetiver, Health with Bec, Danette May, Healing Gourmet, Andrew Raposo, Kurly Klips, Vitacore Industries, PURRPOD, Goalcast, Skillshare, Indiegogo, Upwork, PayPal, Bank of America, AOL, Vonage, B&B Tobacco, Home Craftology, Hunnyboots, MrFluffyFriends, and many other Shopify-based businesses.
WHAT I CAN HELP YOU WITH
• Customer support via
• Shopify order management, refunds, returns, exchanges, cancellations, and fulfillment support
• Chargeback and dispute management (PayPal, credit card, and payment gateways)
• Subscription management using Recharge, Loop, KaChing, and Checkout Champ
• Community moderation across
• Operations management, SOP creation, workflow documentation, KPI tracking, and reporting
• Team leadership, hiring, onboarding, coaching, QA, and performance management
• Influencer outreach, CRM management, and executive virtual assistance
PLATFORMS & TOOLS
Shopify, Amazon Seller Central, Zendesk, Gorgias, Freshdesk, Help Scout, Reamaze, Intercom, HubSpot, Klaviyo, PayPal, ClickBank, Fishbowl, Shipwire, Refersion, Recharge, Loop, KaChing, Checkout Champ, Trello, Asana, ClickUp, Notion, Slack, Google Workspace, Microsoft Office, Google Sheets, Google Docs, and many more.
WHY CLIENTS ENJOY WORKING WITH ME
• I communicate professionally and treat every customer with empathy and respect.
• I take ownership and solve problems instead of waiting for instructions.
• I create organized systems that help businesses scale.
• I enjoy training teams and improving customer support operations.
• I have a reliable home office with backup internet, backup power, and backup equipment.
• I adapt quickly to new tools and processes and enjoy learning.
Whether you need an experienced Customer Support Specialist, Operations Manager, Team Leader, Executive Virtual Assistant, or E-commerce Operations Specialist, I bring the experience, reliability, and initiative to help your business grow while providing an outstanding customer experience.
I believe in treating every business as if it were my own, and I look forward to becoming a long-ter
Top Skills
Customer Support » Email Support
Experience: 10+ years
Experienced handling high-volume email support, resolving inquiries, processing returns, refunds, order updates, and escalations with professionalism.
Customer Support » Customer Service
Experience: 10+ years
Over 20 years of delivering exceptional customer support through email, chat, phone, and social media while building customer loyalty and satisfaction.
Office and Administration » Team Leadership
Experience: 10+ years
Managed, trained, coached, and mentored customer service and operations teams while maintaining high performance and service standards.
Other Skills
Marketing » Social Media Management » Community Moderation
Experience: 5 - 10 years
Moderated online communities across Facebook, Instagram, TikTok, YouTube, Kickstarter, and other platforms while protecting brand reputation.
E-Commerce » Brand Management
Experience: 5 - 10 years
Led remote teams, created SOPs, tracked KPIs, improved workflows, and streamlined business operations to support growth and efficiency.
E-Commerce » Shopify
Experience: 10+ years
Hands-on experience managing Shopify stores, orders, fulfillment, refunds, subscriptions, customer accounts, and product inquiries.
Marketing » Influencer Marketing
Experience: 5 - 10 years
Managed influencer outreach, partnerships, campaign coordination, relationship building, and performance tracking for e-commerce brands.
Marketing » Social Media Management
Experience: 5 - 10 years
Managed customer interactions through Facebook, Instagram, TikTok, and other platforms, responding to comments, messages, and community inquiries.
SEO » Content Management
Experience: 5 - 10 years
Uploaded, organized, and maintained digital content while ensuring consistency, accuracy, and adherence to brand guidelines.
Project Management
Experience: 5 - 10 years
Coordinated projects, managed tasks, monitored deadlines, maintained documentation, and collaborated with cross-functional teams using project management tools.
Office and Administration » Calendar Management
Experience: 5 - 10 years
Managed executive calendars, appointments, meetings, reminders, and scheduling across multiple time zones.
Office and Administration » Data Entry
Experience: 5 - 10 years
Accurate and detail-oriented with experience maintaining databases, updating records, creating reports, and organizing business information.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Daily user of Gmail, Google Sheets, Google Docs, Google Calendar, and Google Drive for communication, reporting, and collaboration.
Office and Administration » Executive Assistance
Experience: 5 - 10 years
Provided executive support to founders and CEOs through calendar management, reporting, project coordination, documentation, and administrative tasks.
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Gloria, Oriental Mindoro
- Tests Taken
- DISC
- Dominance: 48
- Influence: 26
- Steadiness: 17
- Compliance: 9
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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