Jacob
Customer Service Representative (Inbound/Outbound) | Customer Support Specialist
Verified
Overview
Looking for any work (8 hours/day)
at $3.31/hour ($640.00/month)
High school diploma
Last Active
June 29th, 2026 (10 days ago)
Member Since
April 2nd, 2026
Profile Description
Results-driven Customer Service and Quality Analyst with experience in inbound and outbound operations. Expertise in call auditing, client communication, and performance reporting. Adept at identifying areas for improvement and ensuring service excellence through accurate data and process compliance.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
I worked as a Customer Service Representative in my previous job, where I helped update members’ policy details in the system and ensured that all information on file was accurate and up to date.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
I also worked as a Quality Analyst, where I audited calls to ensure that agents were following the correct processes and maintaining quality in every interaction. I also attended business review meetings with clients to present my audit findings, share performance metrics, and discuss areas for improvement. Additionally, I prepared and sent weekly reports to support business insights and decision-making.
Marketing » Telemarketing » Outbound Calls
Experience: 1 - 2 years
I also worked as an Outbound Customer Service Representative, where I contacted customers to verify and update their policy details in the system. It was important to consistently reach out to ensure that all information on file was accurate and up to date.
Other Skills
Customer Support » Insurance » Car Insurance
Experience: 2 - 5 years
Experienced in handling insurance-related tasks including verifying customer policy details, updating records, and ensuring accurate documentation. Skilled in communicating with customers and providers to gather complete and correct information.
E-Commerce » Order processing » Order Tracking
Experience: Less than 6 months
Managed order tracking and status updates, ensuring timely and accurate information for customers Handled return and refund processes while maintaining compliance with company policies and data accuracy
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Alabang, Muntinlupa
- Tests Taken
- DISC
- Dominance: 34%
- Influence: 28%
- Steadiness: 25%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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