Dony
Workforce Management Realtime Analyst / Data Specialist / Operations Support
With Timeproof
Overview
Looking for full-time work (10 hours/day)
at $7.47/hour ($1,800.00/month)
Bachelors degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
April 1st, 2026
Profile Description
Data-driven Workforce Management Analyst with over 2 years of experience in high-volume BPO environments. Skilled in real-time monitoring, workforce planning, KPI reporting, and service level management. Proficient in Microsoft Excel, NICE IEX, CMS Avaya, and reporting tools to analyze performance trends and support operational decision-making. Strong problem-solving, stakeholder coordination, and communication skills with a proven ability to optimize staffing, improve efficiency, and ensure SLA achievement.
Top Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Data analysis
Experience: 2 - 5 years
Human Resources » Workforce Management
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Communication
Experience: 6 months - 1 year
Office and Administration » Decision Making
Experience: 2 - 5 years
Office and Administration » Data Management
Experience: 2 - 5 years
Web Programming » Javascript
Experience: 6 months - 1 year
Web Programming » CSS
Experience: Less than 6 months
Web Programming » HTML
Experience: Less than 6 months
Office and Administration » Problem Solving
Experience: 2 - 5 years
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 37
- Influence: 16
- Steadiness: 31
- Compliance: 16
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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Davonna Willis
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