I am a detail-oriented, analytical, and dependable person with 10+ years of total experience. I have experience in clerical duties, administrative tasks, customer service, quality audits, data analytics, and web development. Recently, I developed an e-commerce site using MERN Stack which was complimented by my peers. I completed the tasks assigned to me on time with all the details needed, as a result, I have been recognized by my peers for my ability to improve team performance.
I have 4 years of experience as a Quality Analyst in the call center industry. I am detail-oriented, and an expert in terms of coaching, audit, reporting, and data analytics. I developed strategies that improved team performance from 55% to 85%.
I have 5+ years of experience in communicating with different nationalities through English. I lead a team of missionaries that came from different nations and trained them in our local language to converse properly with the Filipinos. I also worked as a Customer Service Representative assisting the customers from US, Canada, Europe, and Australia.
• Created booking system using MERN Stack (MongoDB, Express, ReactJS, NodeJS • Created the frontend application using ReactJS • Created the backend server using Express and NodeJS with MongoDB as a database • Hosted both applications in Heroku, AWS, and MongoDB Atlas
I have 4 years of experience as an Accounting Clerk in The Church of Jesus Christ of Latter-Day Saints. I conducted a group discussion about financial budgeting and strategies to distribute the budget accordingly to auxiliary leaders. I kept records of the income and expenses and created reports that were submitted to the church headquarters.
I have 3 years of experience as a Customer Support. Assisted customers from the US, Canada, Europe, and Australia through a phone call, email, and chat. I was awarded as a top-performing agent of the month with a 96% total performance standard.
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