Accurately encoded, updated, and maintained customer and policy information across multiple systems.

Experienced in reviewing, validating, and processing policy documents with high attention to detail and accuracy.

Handled insurance applications, renewals, cancellations, and policy maintenance for 4+ years in a fast-paced operations environment.

Managed and organized important documents, ensuring completeness, accuracy, and compliance with company standards.

Handled daily email communications, client follow-ups, booking requests, and coordination with internal teams.

Used Microsoft Excel for data tracking, reporting, records management, and organizing operational information.

Reviewed documents and procedures to ensure compliance with company policies and regulatory requirements.

Experienced in using Microsoft Word for creating, editing, formatting, and organizing professional documents, reports, and correspondence.

Strong written and verbal communication skills developed through client coordination and cross-functional teamwork.

Proficient in using Google Workspace tools such as Gmail, Google Docs, Google Sheets, and Google Drive for communication, collaboration, documentation, and file management.

Experienced in using Microsoft Outlook for email management, calendar scheduling, meeting coordination, and professional communication with clients and teams.

Reviewed documents and encoded data carefully to minimize errors and maintain quality standards.