Overview
Looking for any work (8 hours/day)
at $4.97/hour ($960.00/month)
Bachelor's degree
Last Active
July 5th, 2026 (4 days ago)
Member Since
March 28th, 2026
Profile Description
Results-driven Customer Experience & Quality Assurance specialist skilled in resolving customer and partner issues, monitoring service quality, and ensuring compliance. Experienced in
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Delivers high-quality email support by addressing customer inquiries, resolving concerns, and providing clear, accurate information.
Office and Administration » Documentation
Experience: 5 - 10 years
Process and review customer documentation with attention to accuracy, completeness, and compliance.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Assessed and monitored customer service emails and calls to ensure compliance with quality standards and company policies. Evaluated CSR performance, providing objective feedback to improve service quality and customer experience. Participated in calibration sessions to align evaluation criteria, policies, and expected CSR behaviors. Identified trends and areas for improvement, supporting continuous process and performance enhancement. Maintained accurate quality reports and documentation for tracking and analysis.
Other Skills
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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