Medical Billing Specialist

Skilled in managing aging Accounts Receivable (AR) reports and following up on outstanding invoices with insurance companies, attorneys, and adjusters. Experienced in accelerating account settlements and managing patient collections.

Direct high-volume, work-from-home revenue cycle operations for personal injury and auto accident claims, utilizing QuickBooks and App Sheet to process approximately 24 precise medical invoices daily under strict deadlines. Manage complex lien and medical-legal workflows remotely, coordinating directly with hundreds of law offices to resolve balances, fulfill formal billing record requests, and accelerate account settlement. Maintain meticulously updated digital records, audit files for financial accuracy, and collaborate virtually with technical staff to optimize workflow tracking systems.

Experienced in executing medical scheduling and verifying insurance eligibility. Adept at handling complex prescription and report requests while ensuring all patient appointments are validated.

Provided multi-brand technical troubleshooting for wireless networks. Experienced in guiding users through device activations, network configurations, hardware fixes, and resolving billing complaints.

Extensive experience handling tier-1 and tier-2 email support, ticket workflows, and customer complaints under strict service level agreements. Proven track record in minimizing customer friction and maintaining high retention.

Background as a Risk Operations Analyst and Cardholder Support Specialist for major fintech platforms like Coinbase and Uphold. Skilled in auditing transactions, investigating fraud disputes, and ensuring banking compliance.