Detail-oriented Construction Virtual Assistant / CAD & Estimating Support with a

Provided prompt and professional assistance to customers through phone. Resolved inquiries related to products, services, billing, and account issues while ensuring a positive customer experience. Identified customer needs, troubleshot problems, and offered appropriate solutions in accordance with company policies. Maintained accurate records of customer interactions, transactions, and feedback in the system.

Handled high-volume inbound and/or outbound calls, assisting customers with inquiries, concerns, and account-related issues in a timely and professional manner. Provided accurate information, resolved complaints, and ensured customer satisfaction through effective communication and problem-solving skills. Maintained detailed and accurate records of customer interactions, updates, and transactions in the system. Met or exceeded performance metrics such as call handling time, quality scores, and customer satisfaction targets. Demonstrated strong multitasking ability while navigating multiple systems and following company policies and procedures. Collaborated with team members and supervisors to improve service quality and achieve team goals.

Created detailed 3D models of architectural and/or structural designs using software such as SketchUp, AutoCAD, or similar tools. Translated 2D drawings, plans, and sketches into accurate 3D representations for visualization and presentation purposes. Applied proper scaling, proportions, and spatial accuracy to ensure realistic outputs. Developed basic to high-quality render-ready models including components such as walls, floors, furniture, and site elements. Collaborated with design teams or clients to revise and improve models based on feedback. Organized and managed project files efficiently while meeting deadlines. Ensured models followed design specifications, standards, and project requirements for clear visualization and communication.

Created detailed 3D models of architectural and/or structural designs using software such as SketchUp, AutoCAD, or similar tools. Translated 2D drawings, plans, and sketches into accurate 3D representations for visualization and presentation purposes. Applied proper scaling, proportions, and spatial accuracy to ensure realistic outputs. Developed basic to high-quality render-ready models including components such as walls, floors, furniture, and site elements. Collaborated with design teams or clients to revise and improve models based on feedback. Organized and managed project files efficiently while meeting deadlines. Ensured models followed design specifications, standards, and project requirements for clear visualization and communication.

Applied strong analytical and critical thinking skills to identify, assess, and resolve customer issues and operational challenges. Diagnosed problems by gathering relevant information, evaluating possible causes, and determining effective solutions.

Created visually appealing designs using Canva for various digital and print materials such as resumes, social media posts, presentations, posters, and marketing content. Utilized templates, custom layouts, typography, and color theory to produce clean and professional designs aligned with branding guidelines. Edited and enhanced images, arranged design elements, and ensured consistency across all outputs.

Demonstrated strong verbal and written communication skills when interacting with customers, team members, and supervisors. Clearly explained information, instructions, and solutions in a professional and easy-to-understand manner. Actively listened to customer concerns to fully understand their needs and provide accurate responses.