Customer Service / Technical Support / Chat & Email Support

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Associates degree 
2 years of Computer Engineering Technology

Last Active

October 5th, 2023 (435 days ago)

Member Since

March 9th, 2011

Profile Description

Upgrade to see actual info Upgrade to see actual info Upgrade to see actual infoPurok 2, Barangay Antonino, Labason, Zamboanga del NorteMobile: Upgrade to see actual info
CAREER OBJECTIVE:
Seeking a job utilizing my excellent English communication skills, c and IT technical troubleshooting skills combined with a Computer Engineering Technology course.    


Job Experience
November 2011 – November 2012IT technician and maintenance at Excentrix Outsourcing Sabayle St., Iligan City
Duties and Tasks:
? Installing and configuring hardware and software components to ensure  usability.? Troubleshooting hardware and software issues.? Ensuring electrical safety standards are met.? Repairing or replacing damaged hardware.? Installing and upgrading anti-virus software to ensure security at the user level.? Performing tests and evaluations of new software and hardware.? Providing support to users and being the first point of contact for error reporting.? Establishing good relationships with all departments and colleagues.? Conducting daily backup operations

January 2013 – August 2013Technical Support at Stream Global Services Cebu City
(DELL Computer Account)

Duties and Tasks:
? Identifying hardware and software solutions.? Troubleshooting technical issues.? Diagnosing and repairing faults.? Resolving network issues.? Installing and configuring hardware and software.? Speaking to customers to quickly get to the root of their problem.? Providing timely and accurate customer feedback.? Talking customers through a series of actions to resolve a problem.? Following up with clients to ensure the problem is resolved.? Supporting the roll-out of new applications.? Providing support in the form of procedural documentation.? Managing multiple cases at one time. 
October 2013 – April 2015Technical Support Representative at Convergys Inc. Cebu 
(Time Warner Cable – Internet Services Provider Account)
Duties and Tasks:
? Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;? Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;? Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients? Research required information using available resources;? Follow standard processes and procedures;? Identify and escalate priority issues per Client specifications;? Redirect problems to appropriate resource;? Accurately process and record call transactions using a computer and designated tracking software;? Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;? Follow up and make scheduled call backs to customers where necessary;? Stay current with system information, changes and updates
January 2017 – January 2018Customer Service Representative at Forward BPO Inc. 
(CBD College – Australian Technical School) Upgrade to see actual info
Duties and Tasks:

? Providing information related to the courses that clients are interested in taking? Enrolling the clients via the website on their desired courses? Responding clients concerns through emails and chats