Senior Social Media Marketing Specialist

I worked in customer support, managing high-volume inquiries while maintaining quality and efficiency. I specialized in resolving complex concerns, streamlining communication, and enhancing the overall customer experience through proactive problem-solving and attention to detail.

I serve as a Creator Experience Specialist, driving the strategic direction and execution of creator partnerships and brand collaborations across the platform. I lead the alignment of brands with high-impact creators, ensuring each partnership authentically reflects brand identity while maximizing visibility and influence. I spearhead the sourcing and curation of premium creator talent, delivering high-quality leads that consistently meet and exceed performance benchmarks across Instagram and YouTube. With a strong focus on strategic alignment, performance optimization, and stakeholder value, I bridge creator ecosystems with business objectives to execute scalable, results-driven campaigns. Through a combination of data intelligence, market awareness, and relationship management, I help elevate brand positioning, accelerate engagement, and contribute to sustained digital growth.

In my email support role, I handle high volumes of customer communications, ensuring prompt and effective resolution of questions and concerns. I aim to create positive experiences through clear, empathetic, and solution-oriented messaging that supports customer retention and loyalty.

In my lead generation role, I drive the process of identifying and engaging qualified prospects across multiple channels. I utilize data-driven strategies to source, qualify, and deliver leads that align with business goals, helping improve conversion rates and overall pipeline performance.

In my administrative support role, I streamlined processes, managed calendars, and handled internal and external communications. I played a key role in improving efficiency by staying organized, prioritizing tasks effectively, and supporting team operations in a fast-paced environment.

I help businesses run smoothly behind the scenes. As a Virtual Assistant, I manage schedules, streamline tasks, organize information, and support communication to keep operations efficient, structured, and on track.