Virtual Assistant/Assistant Admin/Data Entry/English Tutor

Proficient in Microsoft Office Suite, particularly Microsoft Excel, with experience managing and maintaining nationwide databases. Skilled in data entry, data validation, records management, and using Excel functions such as VLOOKUP, XLOOKUP, IF, SUMIF, COUNTIF, PivotTables, sorting, filtering, conditional formatting, and data validation to ensure accurate reporting and data integrity.

Provided office administrative support by maintaining and updating nationwide employee databases, performing accurate data entry, organizing records, and ensuring the integrity and confidentiality of sensitive information. Assisted the HR team with documentation, filing, and other administrative tasks to support efficient daily operations.

Managed daily email correspondence by responding to inquiries, organizing inboxes, prioritizing communications, coordinating follow-ups, and ensuring timely responses. Maintained professional communication while supporting administrative and HR operations.

Provided administrative support to the HR team by maintaining accurate employee records, organizing and updating HR documentation, and ensuring the confidentiality of sensitive employee information. Assisted with document preparation, personnel file management, data entry, filing, and other day-to-day HR administrative tasks while supporting efficient HR operations.

Worked as a Fraud Analyst handling outbound calls with English-speaking customers to verify account activity, investigate suspicious transactions, resolve fraud-related concerns, and accurately document case findings while maintaining data confidentiality and compliance with security procedures.

Served as the supervisor's trusted personal assistant, providing administrative support, managing schedules, coordinating communications, organizing documents, handling email correspondence, and ensuring the smooth day-to-day operation of the office.