Amazon Seller Central Management | Customer Support

Overview

Looking for part-time work (4 hours/day)

at $14.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 4th, 2024 (9 days ago)

Member Since

June 30th, 2017

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info, an Amazon professional freelancer from the Philippines. I have been working in the e-commerce business for more than 5 years. I worked with Upgrade to see actual info Customer Service for 5 years and 9 months as a Quality Specialist handling voice, email and chat support. Not only that I monitor the agent's calls and email/chat responses, but I also jump on the phones to take calls and answer emails and chats from the customers.

I am now working as an Amazon VA managing the Amazon Seller Central and the specific tasks are as follows:
• Email Support – Responding to Buyer Messages, Seller Feedback, and Product
Reviews.
• Listing Optimization – Optimizing Titles, Bullet Points and Product
Descriptions using the top keywords.
• Keyword Search – Searching for top keywords using Merchant Words, Helium 10, Jungle Scout and Keyword Inspector
• Creating Manual and Automatic Sponsored Products Campaigns
• Fixing listings like Stranded ASINs, Suppressed ASINs, Restricted Listings
and products flagged as Hazmat
• Managing cases
• Creating SOP documents
• Creating POA (Plan of Action)
• Creating A+ Content and Infographics content
• Creating FBA Shipments
• Reimbursements for Damaged and Lost Inventories
• Creating and Managing Promotions
• Filing Reconciliation Cases
• Creating Replacement Orders and Processing Refunds
• Creating new product listings for EU accounts
• Uploading new product listings via Bulk Upload template
• Conduct training for newbies

I am also an e-Commerce email support for a Shopify store.

I am knowledgeable in using the applications below:

(1) Amazon Seller Central 
(2) Asana 
(3) Google docs and sheets 
(4) Dropbox 
(5) Shopify 
(6) Gorgias 
(7) ShipStation 
(8) Time Doctor 
(9)  Upgrade to see actual info