Junabelle
Customer Support Specialist | Social Media, Email & Chat | CRM | 4+ Years
Verified
Overview
Looking for any work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
June 30th, 2026 (10 days ago)
Member Since
March 23rd, 2026
Profile Description
I am a dedicated Filipino Virtual Assistant specializing in Customer Service, Social Media Support, and Customer Experience.
With 4 years of experience, I have handled inbound and outbound calls,
I also support social media by responding to messages, moderating comments, and handling customer feedback to maintain a positive and professional brand presence.
In my previous role, I managed 50–80 daily inquiries for travel and booking clients and helped reduce response times from 24 hours to under 2 hours while maintaining strong customer satisfaction.
I am experienced in using CRM tools and Gmail to organize conversations, track issues, and provide fast, accurate resolutions.
I am reliable, detail-oriented, and focused on delivering excellent customer experiences.
I am available for full-time or part-time work and can work during EST hours.
If you're looking for a proactive and dependable Virtual Assistant, send me a message—I’d be happy to help..
Top Skills
Customer Support » Social Media Moderation
Experience: 2 - 5 years
Monitored social media platforms and responded to customer comments and messages promptly. Addressed inquiries, complaints, and feedback in a professional and brand-aligned tone. Escalated sensitive or complex issues to appropriate teams when necessary. Maintained positive brand image through timely and effective engagement.
Customer Support » Customer Service
Experience: 2 - 5 years
Dedicated Customer Service Representative with a track record of improving customer satisfaction through efficient issue resolution and personalized support. Strong ability to manage high call volumes while maintaining professionalism and attention to detail. Adept at using CRM systems and multitasking in dynamic settings.
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Assisted customers via live chat, resolving inquiries quickly and accurately. Provided clear and professional written communication to ensure customer satisfaction. Handled multiple chats simultaneously while maintaining quality service.
Office and Administration » Email Management
Experience: 2 - 5 years
Responded to customer inquiries via email with clear, accurate, and professional communication. Resolved issues efficiently while meeting response time and quality standards. Managed high-volume email queues and prioritized urgent concerns.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Carlos City, NEGROS OCCIDENTAL
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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