Detail-oriented and highly adaptable Business Support professional with extensive experience in e-commerce operations, customer service, and administrative support. Skilled in managing end-to-end Shopify store operations, handling invoicing and financial processes through Xero, and utilizing CRM platforms such as GoHighLevel and Klaviyo to drive customer engagement and retention.
With a strong background in customer service and quality assurance, I bring a solutions-focused approach to every task, ensuring seamless customer experiences across multiple channels. I am proficient in tools like Gorgias for support management and Canva for creating engaging digital content, combining both operational efficiency and creative execution.
I have a proven ability to manage inventory, coordinate projects, and generate insightful reports to support business decisions. My experience working with global teams has strengthened my communication, problem-solving, and organizational skills.
Passionate about delivering high-quality support and contributing to business growth, I thrive in fast-paced environments where attention to detail and proactive thinking are key.
Experience: Less than 6 months
Experienced in using Xero for billing, invoicing, and financial reconciliation.
Experience: 5 - 10 years
Proficient in Shopify for store management, product listings, order fulfilment, and integrations.
Experience: Less than 6 months
Dedicated to delivering a premium, solutions-focused customer experience across channels.
Experience: 1 - 2 years
Knowledge in GoHighLevel (GHL) and Klaviyo for email marketing and service calendar.
Experience: Less than 6 months
Experienced in Canva for branded visual content, social media assets, and digital marketing creatives.
Experience: Less than 6 months
Strong understanding of social content scheduling and engagement strategies
Experience: Less than 6 months
Capable of overseeing stock levels, managing warehouse processes, and coordinating supplier orders.
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