Experienced Operations & Logistics VA | Customer Support | Team Management

Handled customer concerns, delivery issues, and inquiries while ensuring timely and professional resolution through coordination with teams.

Managed daily operations across multiple branches and warehouses, ensuring smooth workflow, efficiency, and consistent performance.

Supervised teams across multiple locations, assigned tasks, and ensured productivity and performance targets were met.

Monitored stock levels and ensured accurate inventory tracking in warehouse operations.

Prepared reports to track operations, productivity, and performance.

Managed order flow from receiving to dispatch, ensuring accuracy and timely fulfillment.

Coordinated parcel movement, dispatch, and delivery schedules to ensure accurate and on-time operations.

Used Excel for data tracking, reporting, and organization, including basic formulas and data management.

Created and managed spreadsheets for tracking, reporting, and collaboration with teams.

Performed accurate data entry for reports and tracking systems with strong attention to detail.

Handled email communication and ensured timely and organized responses.

Provided general administrative support, including coordination, scheduling, and documentation.

Identified operational issues and implemented effective solutions to improve workflow and efficiency.

Managed multiple responsibilities and deadlines while maintaining productivity in a fast-paced environment.

Provided administrative and operational support, including coordination and task management.