Virtual Assistant | Administrative Support | Data Entry | CRM Management | Email

I have a strong background in accurate and efficient data entry, updating records, maintaining databases, and ensuring information is organized and easily accessible. Attention to detail and accuracy is my priority.

I have 7 years of experience providing professional customer support in the BPO industry, handling inbound and outbound calls, email support, escalation management, and customer retention. I am experienced in using CRM tools such as C1 CRM, CXone, and iKnow to log customer interactions, track follow-ups, and update case records, ensuring all customer concerns are accurately documented and resolved.

I have experience performing administrative tasks such as document preparation, reporting, CRM updates, follow-ups, and record keeping. I support teams to run smoothly and efficiently.

I have handled inbound and outbound customer communications, including answering inquiries, resolving issues, and providing solutions professionally. I maintain high customer satisfaction and timely responses.

I manage customer emails by reviewing, prioritizing, and responding promptly. I ensure unresolved concerns are flagged for follow-up, keep records organized, and maintain clear and professional communication at all times.

I manage internal calendars by coordinating meetings with teammates and scheduling follow-up calls for unresolved customer concerns. I ensure meetings are organized, deadlines are met, and everyone is promptly informed of updates or changes.

I am skilled at prioritizing tasks, managing deadlines, and balancing multiple responsibilities efficiently. My time management skills help ensure projects and daily tasks are completed on schedule.