Mary

Former Airbnb Senior Case Manager | Claims & Mediation Expert|STR Policy & Revie

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Overview

Looking for any work (9 hours/day)

at $4.99/hour ($1,080.00/month)

Associates degree

Last Active

June 28th, 2026 (today)

Member Since

March 16th, 2026

Profile Description

With over 7 years of dedicated experience in customer service, I offer a unique blend of high-level problem-solving and operational leadership. My career spans 3 years of face-to-face client management and 5 years of virtual support via phone, email, and chat, serving diverse industries including Financial Services and Telecommunications.

As a former Senior Case Manager at Airbnb, I served as the highest point of escalation, handling the platform's most complex policy disputes and resolution cases. My deep expertise in Airbnb’s internal processes and policies allows me to navigate guest issues, host disputes, and operational hurdles with ease.

My goal is to help you streamline your short-term rental business, ensuring exceptional service that drives guest loyalty and five-star reviews, so you can focus on scaling your business while I handle the rest. Let’s work together to deliver service that sets you apart.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Office and Administration » Email Management

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: DISC
Dominance: 27
Influence: 27
Steadiness: 33
Compliance: 13: English
C2(Advanced/Mastery)