Virtual Assistant | Customer Service & Administrative

Overview

Looking for any work (8 hours/day)

at $9.11/hour ($1,760.00/month)

Associates degree

Last Active

July 8th, 2026 (yesterday)

Member Since

March 16th, 2026

Profile Description

Reliable, Professional, and Customer-Focused
Customer Service Virtual Assistant • Client Support • Administrative Support

Hi, I’m Archie, a Customer Service Virtual Assistant with 7+ years of experience supporting global companies and handling high-volume customer interactions through email, chat, and phone support.

I’ve worked with companies such as Google Fi, United Airlines, Mastercard, and Citi Bank, helping customers resolve issues, manage accounts, and receive professional support while ensuring smooth business operations.

I help businesses deliver excellent customer service while managing daily operational tasks that keep things organized and efficient.

If you're looking for someone who can support your customers professionally and represent your brand well, I’d be happy to help.

CUSTOMER SERVICE & CLIENT SUPPORT
<8efe80624d780eba0c6493ec45140364>Email Support
Live Chat Support
Inbound & Outbound Phone Support
Customer Inquiry Resolution
Order & Account Management
Complaint Handling & Escalation
Technical & Billing Support
Product & Service Assistance
Customer Retention & Satisfaction

ADMINISTRATIVE SUPPORT

Inbox & Email Management
Calendar & Appointment Scheduling
Data Entry & Spreadsheet Management
Document Organization
Online Research
Task Coordination & Follow-ups

CRM MANAGEMENT & CUSTOMER DATA

CRM Updates & Contact Management
Customer Interaction Documentation
Ticket & Case Tracking
Database Maintenance
Customer Records Organization

Tools: HubSpot, Salesforce, GoHighLevel

TECHNICAL & BILLING SUPPORT

Basic Technical Troubleshooting
Billing & Payment Assistance
Account Verification & Security Compliance
Payment Arrangement Assistance
Service Issue Escalation

LEAD RESEARCH & DATA MANAGEMENT

Lead Research & List Building
Prospect Data Entry
Spreadsheet Organization
CRM Data Updates
Contact Information Verification

Tools: Apollo, Clay, Google Sheets

TOOLS I USE

Google Workspace
Microsoft Office
HubSpot
Salesforce
Slack
Trello
ClickUp
Canva
ChatGPT
Buffer

Why Clients Love Working With Me

7+ years of customer service experience
Experienced supporting global companies and remote teams
Strong communication and problem-solving skills
Professional, reliable, and detail-oriented
Able to handle high-volume customer interactions efficiently

I take pride in representing your business professionally and making sure your customers feel supported and valued.

If you're looking for a Customer Service Virtual Assistant who is reliable, organized, and customer-focused, let’s connect.

I’m currently open to remote customer support and virtual assistant opportunities.