Arnold
Customer Support Training Specialist | Knowledge Base & Process Documentation Ex
Verified
Overview
Looking for any work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelor's degree
Last Active
July 6th, 2026 (5 days ago)
Member Since
March 14th, 2026
Profile Description
Training and communications professional with experience in customer support operations, learning and development, and knowledge base management. Currently a Training Specialist at VXI Global Solutions, delivering training sessions, supporting onboarding, and developing internal documentation and knowledge base articles for frontline teams.
Experienced in creating SmartScripts, process documentation, and internal communications that help support teams handle customer inquiries more efficiently. Work includes supporting operational documentation for programs related to Sunnova Energy and SunStrong Management.
Tools and platforms include Salesforce, Rise 360, Talkdesk, Genesys Cloud, Zendesk, and Slack.
Background includes over three years of customer service experience, providing practical insight into training development and operational support.
Top Skills
Coaching » Training and Development
Experience: 1 - 2 years
Experience in Training and Development focused on creating clear, easy-to-follow process updates and training materials for frontline and support teams. Regularly supports new policy rollouts, simplifies complex workflows, and partners with stakeholders to ensure teams understand expectations. Helps improve adoption by providing structured documentation, practical guidance, and ongoing process improvements.
Other Skills
Customer Support » Customer Relationship Management
Experience: Less than 6 months
Experienced in Customer Service, assisting customers with daily needs and inquiries, submitting email requests, and providing follow-ups via chat. Handles difficult and escalated cases with a focus on resolution, clear communication, and maintaining a positive customer experience.
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 23%
- Influence: 16%
- Steadiness: 38%
- Compliance: 23%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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