Virtual Assistant | Administrative Assistant with Canva Graphic Design

• Experienced in handling customer inquiries via Messenger and chat support, providing timely and professional responses regarding bookings, services, pricing, and policies. • Managed multiple client conversations while maintaining accuracy, organization, and a positive customer experience. • Supported smoother booking and communication processes by ensuring messages were properly organized, concerns were addressed promptly, and clients were guided clearly through service procedures, resulting in more efficient daily operations and improved customer interaction flow.

• Led and coordinated academic research teams by assigning tasks, monitoring deadlines, and ensuring timely completion of group outputs • Managed project documentation, research files, and structured data organization for academic studies • Wrote, edited, and proofread research papers and reports to ensure accuracy, clarity, and consistency • Prepared presentations, visual materials, and supporting documents for academic and leadership projects • Organized digital files, documents, and resources using Google Drive and Google Docs for structured access and workflow efficiency • Created and maintained spreadsheets in Google • Sheets for data tracking, records management, and organization systems • Built and managed contact databases through online research and accurate data entry • Organized email inboxes using labels, filters, and folders for efficient communication management • Conducted web research and compiled structured information for reports and administrative tasks • Utilized tools such as Google Workspace, Microsoft Office, Canva, and ChatGPT to support administrative and coordination work

Designs visually appealing promotional materials using Canva, including pricing posters, service advertisements, and infographics. Focuses on clear messaging, brand consistency, and aesthetic presentation.