I've been working in the Business Process Outsourcing for almost 5 years, and those years I've encountered different types of customer that are frustrated about the product or a service that they have.
There are a lot of ways to let them feel that they're important.
These skill that I've learn over the years over dealing with them.
1. Let them vent out their frustrations and problem about the service.
2. Always know that you understand how they are feeling and make sure to resolve the issue of the customer.
3.
Verify to the customer that they understand the resolution that you have .
4. Once everything is resolved always check if they have further inquiry and if their services are working properly especially if they are satisfied about the resolution provided.
these simple steps helped me a lot to make sure that I have the right to check their services and to check that they are still on the right plan to offer them something more beneficial yet will make them realize that they need it.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.