Results-driven E-commerce Virtual Assistant with 1+ year of BPO experience — I don't just complete tasks, I deliver measurable results that save you time and grow your business.
At Concentrix, I managed 20+ daily eBay escalation cases with zero errors and was promoted to HR Recruiter in 6 months — where I boosted hire rates from 80% to 115% through smarter tracking and automation. At Teleperformance, I processed 40–70 daily client requests for a premium international airline with fast, accurate turnaround. At Puregold, I managed end-to-end inventory using Excel — preventing stockouts and reducing manual errors across multiple product categories.
Here's what I can do for your e-commerce business:
???? Order Processing & Customer Support — handle 40–70+ daily inquiries so you can focus on growing your store
???? Inventory Tracking & Stock Monitoring — keep your stock levels accurate and prevent costly stockouts
???? Data Entry & Reporting — deliver clean, accurate reports so you always know where your business stands
????
???? Product Listings & Canva Graphics — create optimized listings and visuals that attract more buyers
???? AI-Powered Workflows — use ChatGPT, Claude & Gemini to automate repetitive tasks and cut turnaround time by 30–50%
I work from a dedicated home office with Starlink 200 Mbps internet and a backup connection — available full-time for US, UK, or AU time zones.
Every hour you spend on admin is an hour away from scaling your business. Let me handle the operations — so you don't have to.
Experience: Less than 6 months
Managed end-to-end inventory tracking at Puregold using Excel — monitored stock levels, conducted physical counts, coordinated replenishment, and generated reports to prevent stockouts.
Experience: 1 - 2 years
Resolved 20+ complex escalated eBay cases daily at Concentrix with zero errors — coordinating across departments and maintaining full documentation and policy compliance.
Experience: 1 - 2 years
Handled 40–70 daily client requests at Teleperformance for a premium airline account — processing bookings, rebookings, refunds, and scheduling with high accuracy and fast turnaround.
Experience: Less than 6 months
Experienced in coordinating schedules, follow-ups, and task prioritization across multiple departments to ensure timely resolution and smooth operations.
Experience: Less than 6 months
Maintained 100?ta accuracy across all roles — from case documentation at Concentrix to inventory records at Puregold and candidate tracking in Workday ATS
Experience: Less than 6 months
Managed high-volume customer communications at Concentrix and Teleperformance daily — organizing, prioritizing, and responding to inquiries with professionalism and zero errors.
Experience: Less than 6 months
Experienced in managing and documenting product-related cases on eBay's internal platform at Concentrix — ensuring listing accuracy, policy compliance, and data integrity across 20+ cases daily with zero errors.
Experience: Less than 6 months
Managed end-to-end recruitment coordination using Workday ATS and Google Sheets at Concentrix — streamlined processes through automation and improved hire (ARP) rate from 80% to 115%
Experience: Less than 6 months
Proficient in the full Google Workspace suite for document creation, file management, collaboration, and reporting. Certified in Google Workspace Troubleshooting and Data Governance (2026)
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