Cold Caller/Customer support

I have several years of experience in customer support handling international accounts in telecom, healthcare, transportation, and mobile services. My responsibilities included assisting customers with billing inquiries, account management, service concerns, and product information through phone, email, and chat support. I helped resolve customer issues efficiently while ensuring a positive customer experience. I also supported healthcare accounts by assisting pharmacies and patients with medication approvals, prior authorizations, and insurance coverage information. In telecom accounts, I helped customers manage their mobile plans, explained billing statements, and recommended new products or services based on their needs. Throughout my roles, I maintained strong communication, problem-solving skills, and a focus on delivering high-quality customer service.