Order Management Specialist/ Sr. Manager - Admin

Overview

Looking for part-time work (5 hours/day)

at $8.27/hour ($1,000.00/month)

Bachelors degree

Last Active

July 26th, 2026 (yesterday)

Member Since

June 26th, 2017

Profile Description

As an Order Management Specialist, we are to ensure that client contracts are renewed and new orders are processed. That covers (but is not limited to) the following tasks.
- Send quote package to clients whose contracts are 90 days from expiration.- Ensure Salesforce record accuracy- Answer client/sales requests via Zendesk ticketing system- Attend weekly maint meetings to discuss the status of accounts (Mondays)- Attend weekly team meetings and 1 on 1 coaching sessions- Track quote package to completion - signed/not signed- Create sales orders- Coordinating with different departments to ensure records accuracy (finance, support, sales)- Other admin tasks assigned by the reporting manager.
As an Admin and Facilities Manager, I oversee the overall operation of the facility, ensuring that all equipment is functioning and doesn’t impact production of Service Delivery and other support functions, management of office environment, quality and cost control. I also provide support assistance to Service Delivery and other support functions requests – accommodation, travel, room scheduling, coordination with accredited vendors in providing food and drinks on activities and/ or occasions, teambuilding preparation. Planning, organizing, providing leadership and controlling all administrative functions, recommends venues that can be accredited as vendors for accommodation, teambuilding events, accommodation, teambuilding events, concessionaire for food and drinks; be able to manage canvassing and inventory management of supplies. I ensure manpower availability in maintaining the site clean and safe (janitorial and security services). Moreover, I am knowledgeable in design computation, cost estimate, work planning, and scheduling.
With background and experience in Quality Management System, I also do the following:
? Coordinate with SD, along with Quality Manager and POC to ensure a smooth transition and roll out of FMEA/ Hygiene Audits.
? Transaction Monitoring: plans the monitoring of staff performance
? Coaching and Feedback: responsible for providing feedback and coaching to the QAs; provide feedback to the training team according to the findings from the monitoring done which can be used to improve the training in the future; provide performance feedback and input through huddles/ meetings to increase service quality – real-time discussion
? Reporting: validate and check QA reports and interacts with operations and support groups regarding quality improvements and ensuring understanding of the reports; ensures QAS forward quality updates and reports sent by client QM, create internal reports and communicate to the floor, training timely, accurately, and consistently; delivers requested reports by management
? Calibration & Call Listening: schedules, coordinates and facilitates call calibration session together with client representatives, the team and SD supervisors
? Communication: serves as a point of contact for all quality concerns; updates service delivery and other support groups concerned on changes regarding information, policies, guidelines, processes pertaining to quality and other updates from clients; prepares and present both written and verbal communication to clients and colleagues
? Management: monitor QAS performance and updating records on a monthly basis; enforce all company policies and procedures; maintain all related training records and reports