Customer Service Professional with over 5 years of experience supporting global clients in high-volume BPO environments including Accenture, Concentrix, and IBEX and other companies. Proven track record of delivering high customer satisfaction (CSAT) through efficient case resolution, account management, and client communication. Skilled in handling complex customer inquiries, coordinating with internal teams, and maintaining service excellence while meeting strict performance metrics.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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