Records Retrieval Specialist/ CSR

Skilled in multi-channel customer support (calls, emails, and chats), addressing customer inquiries efficiently while maintaining professionalism, empathy, and high satisfaction levels.

Proficient in medical and billing records retrieval, managing high-volume requests, coordinating with healthcare facilities, and maintaining accurate documentation while ensuring HIPAA-compliant record handling.

I have over two years of experience in records retrieval, handling medical, billing, and insurance documents. I regularly coordinate with clinics and providers to obtain accurate records while ensuring timely delivery and strict confidentiality.

Back Office Support professional with experience in administrative tasks, data management, and operational support to ensure efficient workflow and team productivity.