I have an experience as an all-in-one Virtual Assis
I've been in the BPO industry for almost 5 years, with 4 BPO companies. I mostly been into technical support -
been technical support of Dell for 1 and half year as a first call center experience; where we are to troubleshoot customers Dell branded computers and laptops, and provide even send either a field technician or a part to be replaced if the issue wasn't able to resolved and first during the phone conversation. I also learned how to multi task somehow during my stay.
I've also been with Bell Canada, the well know telephone company in the said country.
Its an outbound job - which is the primary job role as a collection agent and accepting incoming calls. We handle disputes over customers account when it comes to billing.
I have been with my Third company as an iOS user (Apple) adviser - mostly as
technical support as well; just like working at Dell, if we are not able to resolve the issue within the call, we are to provide service options for the devices to be fixed, that includes referring them to different service providers nearest to the customer and getting them an appointment for the devices to be checked on.
I just resigned in Telstra as Technical Consul
I can do job under minimal supervision and expect better if not a good outcome. Having an experience with the previous and current job role that I have, taught me how to multi task and do works as efficient and as fast as much as possible. As one of my goal is not only to deliver a good results but to make sure that I satisfy customer at the end a very rough day.
I can start any task as soon as directed and can figure things out in a very brief explanation. I wish to have a more stable, dependable job that I can rely on for a few years to come.
I've been in BPO industry where English is the primary means of communication
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