Virtual Operations Assistant | Sales Manager | QA & HR Operations | Lead Generat

Used Salesforce to manage sales pipelines, track leads, and maintain accurate customer records. Monitored opportunities, updated deal stages, and generated sales reports to support forecasting and performance analysis. Worked closely with the sales team to follow up on leads, log client interactions, and streamline the sales process within the CRM system.

Supported HR operations by managing employee records, assisting with recruitment processes, and maintaining HR documentation. Coordinated onboarding activities, tracked employee data, and helped ensure compliance with company policies. Collaborated with managers and staff to support daily HR functions, employee engagement, and administrative HR processes.

Performed quality assurance tasks within office and administrative operations by reviewing processes, verifying documentation accuracy, and ensuring compliance with company standards. Monitored workflows, identified areas for improvement, and supported teams in maintaining consistent service and operational quality.

Conducted outbound cold calls to potential clients to introduce products and services, qualify leads, and schedule follow-up meetings for the sales team. Maintained call records, tracked prospect responses, and built rapport with potential customers to generate new business opportunities and support pipeline growth.

Provided customer and sales support by assisting with inquiries, identifying potential prospects, and generating qualified leads for the sales team. Maintained accurate records of customer interactions, followed up on inquiries, and helped nurture leads to support business development and improve conversion opportunities.

Scheduled and coordinated appointments with potential clients by reaching out through calls, messages, and emails. Qualified leads, confirmed meeting details, and maintained organized records to ensure the sales team had a steady flow of opportunities and well-prepared client meetings.