Rachel
E-commerce Customer Support VA | TikTok Shop, Shopee, Lazada & Shopify | Chat, O
Verified
Overview
Looking for any work (8 hours/day)
at $4.32/hour ($832.00/month)
Bachelor's degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
March 7th, 2026
Profile Description
Need Help with Shopify Listings & Customer Support? I’ve Got You Covered.
Hi, I’m Rachel!
I have over 2 years of experience in ecommerce customer support, assisting customers through chat and
I am currently building hands-on experience in Shopify through demo store projects, where I practice product listing, uploading products, organizing collections, and basic store management.
Here’s how I can help your business:
• Upload and manage Shopify product listings
• Assist with product research
• Handle customer inquiries
• Process returns, refunds, and order tracking
• Maintain organized and accurate data
I am detail-oriented, a fast learner, and reliable. I can work independently and always meet deadlines.
I’m ready to support your business and grow with your team.
Top Skills
Other Skills
E-Commerce » Shopify
Experience: Less than 6 months
I have hands-on practice using Shopify through demo store projects, including product uploads, basic listing setup, and store organization. I am detail-oriented, quick to learn, and committed to improving my skills while supporting ecommerce tasks.
Customer Support » Ecommerce
Experience: 1 - 2 years
Experienced ecommerce customer support representative handling order inquiries, returns, refunds, and product questions via chat and email. Skilled in resolving customer concerns efficiently while maintaining high satisfaction.
Office and Administration » Data Entry
Experience: 6 months - 1 year
I handle data entry tasks including product information input, order tracking updates, and spreadsheet management using Excel and Google Sheets. I ensure accuracy, consistency, and organized data for smooth operations.
Customer Support » Customer Service
Experience: 6 months - 1 year
Experienced in handling high-volume customer calls while consistently maintaining 5-star CSAT, low AHT, and 100% QA scores. Skilled in resolving concerns, managing inquiries efficiently, and delivering excellent customer service.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela, Metro Manila
- Tests Taken
- DISC
- Dominance: 37
- Influence: 7
- Steadiness: 27
- Compliance: 29
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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