DISPATCHER/DATA ENTRY/ ADMIN VIRTUAL ASSISTANT / CUSTOMER SUPPORT

I worked as a customer support representative for healthcare and roadside assistance accounts. In the healthcare account, I helped members with benefits, claims, eligibility, and provider information while making sure to communicate clearly and handle sensitive information properly. In the roadside assistance account, I assisted motorists who needed help with issues like flat tires, dead batteries, lockouts, or towing by verifying their location and dispatching service providers. These roles helped me develop strong communication, problem-solving, and empathy when assisting customers in stressful situations.

Experienced in using Microsoft 365 for academic tasks as a Business Administration student, including creating documents in Word, organizing data in Excel, and preparing presentations in PowerPoint. Utilized these tools for reports, projects, and data analysis to support coursework and improve productivity.

Skilled in call handling with experience assisting customers by actively listening, identifying concerns quickly, and providing clear and efficient solutions while maintaining a professional and empathetic approach.

Strong attention to detail developed through experience in technical support and billing. In technical support for vehicles, I carefully probe and verify information to identify the exact issue. In billing, I thoroughly review invoices to determine the reason for rejection and ensure accurate resolution.