General Virtual Assistant with Administrative and Customer Support Skills

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

March 5th, 2026

Profile Description

Customer service professional with proven experience across Travel, Telecommunications, and Retail accounts, and a former Lead Trainer with advanced GDS training expertise. Highly skilled in resolving complex customer issues, coaching and developing agents, driving process improvements, and delivering impactful training in fast paced, performance driven environments.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

Extensive experience supporting customers through chat and voice channels across travel, telecommunications, and retail accounts. Skilled in resolving concerns while maintaining professionalism and empathy.

Coaching » Training and Development

Experience: Less than 6 months

Served as an OIC Trainer for new hires in both chat and voice programs, delivering onboarding guidance, coaching sessions, and performance support.

Other Skills

Marketing » CRM

Experience: 10+ years

Experienced in using CRM and support systems to track customer interactions, document cases, and manage service requests.

Customer Support » Technical Support

Experience: 6 months - 1 year

Provided troubleshooting assistance for telecommunications services and guided customers through technical issues step-by-step to reach quick resolutions.

Office and Administration » Travel Planning » GDS

Experience: Less than 6 months

Trained in Global Distribution Systems (GDS) for handling travel reservations and assisting customers with booking inquiries.

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”