Current Employment Status:
Hired Part Time on Mar 25, 2026
Joan
General Virtual Assistant with Administrative and Customer Support Skills
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
July 5th, 2026 (4 days ago)
Member Since
March 5th, 2026
Profile Description
Customer service professional with proven experience across Travel, Telecommunications, and Retail accounts, and a former Lead Trainer with advanced GDS training expertise. Highly skilled in resolving complex customer issues, coaching and developing agents, driving process improvements, and delivering impactful training in fast paced, performance driven environments.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
Extensive experience supporting customers through chat and voice channels across travel, telecommunications, and retail accounts. Skilled in resolving concerns while maintaining professionalism and empathy.
Coaching » Training and Development
Experience: Less than 6 months
Served as an OIC Trainer for new hires in both chat and voice programs, delivering onboarding guidance, coaching sessions, and performance support.
Other Skills
Customer Support » Technical Support
Experience: 6 months - 1 year
Provided troubleshooting assistance for telecommunications services and guided customers through technical issues step-by-step to reach quick resolutions.
Office and Administration » Travel Planning » GDS
Experience: Less than 6 months
Trained in Global Distribution Systems (GDS) for handling travel reservations and assisting customers with booking inquiries.
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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