Experienced Customer Service Representative

As an HR Recruitment professional at Gaisano Grand Mall’s Corporate Branch, I specialized in the end-to-end talent acquisition process, from sourcing and screening applicants across various job advertising platforms to conducting both face-to-face and telephonic initial interviews. My role was heavily data-driven and administrative, involving the administration and interpretation of psychometric assessments—including the CFIT, Numerical Computation, and Personality Tests—to ensure high-quality candidate selection. I was responsible for the meticulous management of employee lifecycle documentation, including the encoding of 201 files into D&L and Alliance systems, facilitating contract signings, and overseeing Bio-clock registrations. By combining my academic background in Psychology with a detail-oriented approach to requirement checking and onboarding, I ensured a seamless transition for newly hired employees into the corporate environment.

Driven by a background in Psychology , I am a highly adaptable professional with extensive experience in providing high-tier support across voice, chat, and email channels. My expertise includes managing complex travel reservations and car rental logistics for Expedia, where I acted as a primary liaison between travel partners and customers to negotiate fee waivers and process secure payments. At Amazon, I specialized in technical troubleshooting for Alexa-enabled and Echo devices, effectively managing bug tickets and resolving digital content inquiries. Additionally, my tenure at Synchrony Global Services involved the secure management of sensitive financial accounts, where I handled credit limit adjustments, payment disputes, and fraud prevention. Recognized as a Top Contributor for service excellence , I leverage a fast typing speed of 55–60 wpm and proficiency in tools like Salesforce and Amazon Connect to deliver efficient, high-quality solutions under pressure.