Virtual Assistant | Customer service | Junior Architect

I worked for 1 year and 7 months as an outbound sales agent, selling room reservations and plane tickets. In this role, I contacted clients proactively, promoted offers, handled inquiries, and closed sales while maintaining excellent customer service. This experience strengthened my communication skills, persuasion, and ability to manage multiple tasks under deadlines. These skills that translate well to virtual assistant tasks like client support, scheduling, and organized workflow management.

I have 2 years of experience in customer service, where I assisted clients via email, phone, and chat. I handled inquiries, resolved issues, and ensured a positive customer experience by communicating clearly and professionally. This experience helped me develop strong organizational skills, attention to detail, and the ability to manage multiple requests efficiently. These skills that are directly applicable to virtual assistant work.

I have experience as an outbound appointment setter, where I contacted leads to schedule genetic testing appointments for senior clients. I communicated clearly, answered questions, and followed up to ensure appointments were confirmed. This role strengthened my phone etiquette, persuasion skills, and ability to manage multiple leads efficiently—skills that are valuable for any client-facing or administrative virtual assistant work.

I worked with Ebay North America, under escalation team. We handle escalated cases from either consumer and seller.

As a junior architect and part-time interior designer, I frequently used AutoCAD to create detailed architectural and interior drawings. I was responsible for drafting floor plans, elevations, and technical layouts, ensuring accuracy and compliance with design standards. I also coordinated revisions based on client feedback and collaborated with team members to keep projects on schedule. This experience strengthened my attention to detail, organization, and ability to manage multiple projects efficiently—skills that are highly transferable to managing digital assets and product listings.

In my experience as a junior architect and part-time interior designer, I regularly used Adobe Photoshop for visual presentations and client deliverables. I worked on enhancing architectural renderings, adjusting lighting and colors, and creating mood boards and layout presentations for design concepts. I also used Photoshop to clean up images, combine elements, and ensure visuals were polished and professional before presenting them to clients. This experience helped me develop a strong eye for detail, composition, and consistency with skills that translate well into photo editing and product listing work.

I worked as a Retention Specialist for Sirius XM, where my goal was to retain customers and resolve subscription issues. I consistently ranked as one of the top agents on the team by providing excellent service, actively listening to customer needs, and offering effective solutions. This role honed my communication, problem-solving, and relationship-building skills, as well as my ability to meet targets and work efficiently under pressure—qualities that translate directly to virtual assistant and client support roles.