Operations Leader | Healthcare Onboarding & Credentialing Specialist | Tier 2 Te

Expert in managing complex digital databases with a focus on data integrity and HIPAA compliance. Over 15 years of experience handling sensitive information, including U.S. Provider Credentialing records, Primary Source Verification (PSV), and CAQH ProView. I am proficient in Healthcare CRMs, ticketing systems, and advanced Google Workspace/MS Office for data auditing and process optimization. Proven ability to maintain meticulous records while coordinating between cross-functional teams to ensure zero documentation discrepancies.

Expert in U.S. Provider Credentialing and Primary Source Verification (PSV) with nearly 4 years of experience at Theoria Medical. I lead complex workflows including CAQH ProView management and state-specific regulatory compliance to ensure 100% provider readiness and prevent revenue loss.

Deeply committed to data integrity and strict adherence to HIPAA standards. I have 4 years of experience managing sensitive provider documentation within secure healthcare CRMs, ensuring 100% regulatory compliance and secure documentation management.

Tier 2 Technical Support specialist with over a decade of experience resolving advanced configuration and connectivity issues for enterprise clients. Expert in VoIP platforms, SaaS troubleshooting, and network hardware configuration including Routers and DNS.

Over 10 years of experience in high-level customer relationship management and stakeholder engagement. I specialize in serving as the primary point of contact for U.S. healthcare providers and enterprise-level technical clients. My expertise lies in resolving complex bottlenecks, managing expectations in high-pressure environments, and maintaining meticulous documentation to ensure long-term client satisfaction and operational success.