Myra

Fraud Analyst | Customer Service Representative

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.24/hour ($816.00/month)

Bachelor's degree

Last Active

June 26th, 2026 (yesterday)

Member Since

February 27th, 2026

Profile Description

I am a highly skilled customer service professional with 5 years and 11 months of experience in the BPO industry specifically with Concentrix, specializing in a US-based financial account (Advisor II, Customer Service Representative -- Fraud Department).My expertise in this role involved investigating suspicious activities, verifying account authenticity, first call resolution, professionalism, and efficiency being applied, and ensuring compliance with strict security protocols — all while maintaining a customer-first approach. In addition, I have almost 2 months of experience in chat support for a US-based seasonal account, where I handled real-time customer inquiries, and provided prompt solutions.

Top Skills

Customer Support » Chat Support

Experience: Less than 6 months

I had almost 2 months of experience for a chat support Us-based account for a seasonal account with Teleperformance. I helped customers to place orders, check status of orders and answers inquiries related to their accounts or purchases.

Customer Support » Customer Service » Fraud detection

Experience: 5 - 10 years

I worked for almost 6 years as a Fraud Analyst for US-based financial account taking inbound and outbound calls. I assist customer to their inquiries about their account and review thoroughly information that aligns with the client's policies and regulations.

Other Skills

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Fabian, Pangasinan

Tests Taken: IQ
Score: 95: DISC
Dominance: 24
Influence: 10
Steadiness: 42
Compliance: 24: English
C1(Advanced)