Executive Virtual Assistant

After-hours call support for a home health agency, serving as the first point of contact for patients, caregivers, and healthcare staff. Answered and managed incoming calls, gathered essential information regarding patient needs, concerns, or service requests, and accurately documented details. Communicated and relayed critical information to the on-call coordinator to ensure timely follow-up and appropriate care. Maintained professionalism, confidentiality, and clear communication while handling urgent and sensitive situations outside regular business hours.

Reviewed and moderated user-generated content across digital platforms to ensure compliance with community guidelines and platform policies. Identified and removed inappropriate, harmful, or policy-violating content while maintaining accuracy and consistency. Collaborated with internal teams to improve moderation processes and maintain a safe online environment.