Kaye
Customer Service & Reporting Analyst | Experienced BPO Professional
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelor's degree
Last Active
July 11th, 2026 (2 days ago)
Member Since
February 27th, 2026
Profile Description
I am a Customer Service Virtual Assistant with over 5 years of experience supporting businesses in fast-paced environments. I help companies improve customer satisfaction, manage high-volume inquiries, and resolve concerns efficiently through phone and
My background includes working as a Customer Service Agent and Tier 2 Support handling inbound and outbound calls, ticket management, escalations, and detailed case documentation. I also have experience as a Reporting Analyst where I collected, analyzed, and interpreted data to generate clear reports for business decisions.
Tools I use regularly include Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workspace, and internal CRM and ticketing systems. I am skilled in data entry,
I am available for full-time or part-time work and can work any shift. I am based in the Philippines and can adjust to US, AU, or UK business hours as needed. I am open to long-term remote employment and prefer a stable role where I can grow with one company.
Top Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Managed high-volume inbound calls and Tier 2 escalations in a fast-paced BPO environment.
Customer Support » Customer Service
Experience: 2 - 5 years
Over 5 years handling inbound and outbound calls, resolving concerns, and ensuring high customer satisfaction.
Office and Administration » Multitasking
Experience: 2 - 5 years
Handled multiple systems and customer interactions simultaneously in high-pressure environments.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Handled escalated cases, investigated complex issues, and coordinated resolutions efficiently.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Used for reporting, data tracking, and basic data analysis to support business decisions
Office and Administration » Data analysis
Experience: 6 months - 1 year
Collected and interpreted datasets to generate clear, actionable business reports.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurate documentation of cases, reports, and customer information with strong attention to detail.
Office and Administration » Google Workspace
Experience: 1 - 2 years
Experienced with Google Docs, Sheets, and Gmail for communication and documentation.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Danao, Cebu
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 47%
- Influence: 11%
- Steadiness: 27%
- Compliance: 15%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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