Customer Support

I have over 3 years of customer support experience handling U.S. accounts. I worked with Capital One Auto Finance for 1 year and 7 months assisting customers with loan inquiries, payment processing, extensions, and account resolution while maintaining compliance and professionalism. I also worked for 1 year and 6 months in a retention account supporting Walmart customers, where I handled cancellation requests, resolved complaints, and applied save strategies to retain memberships. I consistently focused on de-escalation, problem-solving, and delivering a positive customer experience. I am experienced in phone support, handling high call volumes, meeting KPIs, and maintaining strong customer satisfaction scores.

I have over 3 years of customer support experience handling U.S. accounts. I worked with Capital One Auto Finance for 1 year and 7 months assisting customers with loan inquiries, payment processing, extensions, and account resolution while maintaining compliance and professionalism. I also worked for 1 year and 6 months in a retention account supporting Walmart customers, where I handled cancellation requests, resolved complaints, and applied save strategies to retain memberships. I consistently focused on de-escalation, problem-solving, and delivering a positive customer experience. I am experienced in phone support, handling high call volumes, meeting KPIs, and maintaining strong customer satisfaction scores.